Shipping & Returns
Shipping Policy
SHIPPING POLICY
Thank you for shopping at FindAllGoods! We're committed to getting your order to you as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. You will receive a confirmation email with your order details once your order is placed.
Shipping Time & Delivery Estimates
Orders are shipped directly from our fulfillment partners and typically arrive within 7–15 business days, depending on your location and the shipping method selected at checkout. Please note that delivery times are estimates and may occasionally be affected by customs processing, weather, or carrier delays beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on the weight of your items and your delivery address. Free shipping is offered on qualifying orders over a minimum amount, which will be clearly indicated during checkout.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can track your package at any time using the link provided. Please allow up to 48 hours after receiving your tracking number for the carrier to update the status.
Address Accuracy
Please double-check your shipping address before confirming your order. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at [YOUR EMAIL] so we can try to correct it before shipment.
Customs & Import Duties
Orders shipped internationally may be subject to customs duties, taxes, or import fees charged by your country's customs authority. These charges are the responsibility of the recipient. We recommend contacting your local customs office for more information.
Delayed or Lost Packages
If your order has not arrived within 20 business days of the shipping confirmation, please contact us at [YOUR EMAIL] and we will investigate with the carrier and resolve the issue promptly.
Return & Exchange Policy
RETURN & REFUND POLICY
Your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange. To be eligible, the item must be unused, in its original condition, and in its original packaging.
How to Request a Return
1. Contact us at [YOUR EMAIL] within 30 days of delivery with your order number and reason for the return.
2. Our team will respond within 1–2 business days with instructions.
3. Once your return is approved, you will receive a return address and any applicable instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged, defective, or incorrect. For damaged, defective, or incorrect items, we will cover the return shipping or provide a replacement at no extra cost.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to reflect the refund in your account.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Personal care and beauty products that have been opened or used
- Items marked as final sale
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery with photos of the item and packaging. We will make it right — with a replacement or a full refund, including any shipping costs you paid.
Exceptions
Refunds are not available for items that show signs of use, are missing parts, or are returned outside the 30-day window without prior authorization.
Questions?
If you have any questions about our return policy, contact us at [YOUR EMAIL]. We're happy to help!